To Enhance Your Spa Experience . . .
- Check
In
Please
arrive at least 15 minutes before your appointment
to review your schedule and fill out the necessary
paperwork. Should you arrive late, your
appointment may be shortened or rescheduled to allow
the therapist to be on time for his/her next client.
- Cancellations
and No-Shows
To
avoid charges, please honor our 24 hour advance
notice cancellation policy for spa packages and
group reservations. Late cancellations will be
subject to a fee equal to 50% of the service or
package price. No-shows will be charged the
full amount.
- Comfort
Although
massage and body treatments require the removal of
clothing, respect for your privacy is our primary
concern. Undergarments may be worn if preferred.
Careful draping procedures are observed at all
times, and we encourage you to communicate any
discomfort to your therapist. Also, please
refrain from wearing jewelry. For your
convenience, spa robes, slippers, showers and
lockers are provided.
- Cell
Phones and Pagers
To
preserve a peaceful experience for everyone, cell
phones and pagers must be turned off in the spa.
- Personal
Belongings
Lockers
are provided for personal belongings. We may
not be held responsible for lost or stolen articles.
- Prices
Prices
are subject to change without notice.
- Age
Requirements and Children
Although
we all love children here at Coventina, we ask that
you leave them at home while enjoying our
services. Guests must be at least 16 years of
age; guests scheduled for any body treatments under
the age of 18 must have a parent or guardian's
approval.
- Gift
Certificates
Coventina
Day Spa Gift Certificates are the ideal gift for any
occasion. Gift Certificates may be purchased
in any denomination to use towards services or
products of choice. Gift Certificates are
non-refundable.
- Gratuity
Prices
do not include gratuity. In appreciation of
the staff for outstanding services, gratuities may
be given at your discretion.
- Returns/Exchanges
Unused
retail purchases may be returned or exchanged,
within one week when accompanied by the original
receipt.
- Payment
Methods
We
gladly accept personal checks. VISA and MasterCard.
A $25 fee will be accessed for returned checks.
- Satisfaction
Guarantee
If
you are not completely satisfied
with our service, please contact our
management. We will do our best to exceed your
needs. We truly appreciate your business.
When it is time to experience relaxation at its finest…
...
Experience Coventina
Coventina Day Spa
10747 Peach Street
Erie, PA 16441
(814) 796-9038 Fax (814) 796-0308
email - information@coventina.com
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